Twig
Instant AI support for users and agents, 24/7.
About Twig
Twig is a cutting-edge AI assistant designed to revolutionize customer support by providing instant, AI-driven solutions to both users and support agents around the clock. As of 2026, Twig has established itself as a leader in the customer experience (CX) domain, seamlessly integrating into applications to deliver accurate answers, actionable insights, and efficient workflows. The tool leverages advanced AI technology to analyze thousands of documents in seconds, presenting support agents with ready-to-use drafts, thereby reducing response times by 50%. Twig's unique hybrid inbox allows for seamless collaboration between AI and human agents, ensuring a superior customer experience. With its ability to integrate with over 30 data connectors and platforms like ZenDesk, Gmail, and Outlook, Twig offers unparalleled flexibility and customization. Its robust security measures, including SOC 2 Type 2 compliance, ensure data privacy and trust. Companies across various industries have reported significant improvements in support efficiency and customer satisfaction, making Twig an indispensable tool for modern CX teams.
Twig Key Features
- 24/7 AI support for instant issue resolution
- Seamless integration into existing applications
- AI-driven insights for user and agent queries
- Automated responses to common customer inquiries
- Real-time updates on ticket status and resolutions
Twig Pricing Plans (2026)
Self Serve
- Full SaaS platform access
- In-app AI bot
- Browser extension
- ZenDesk native app
- Limited to self-setup and management
- Requires technical expertise for customization
Managed Onboarding
- AI specialist setup
- Data source management
- Custom AI behavior
- Weekly answer quality review
- Higher cost compared to self-serve
- Ongoing specialist involvement required
Managed Outcome
- Comprehensive AI management
- Weekly quality metrics
- Enhanced support efficiency
- Custom data source integration
- Premium pricing
- Requires ongoing specialist engagement
Twig Pros
- + Reduces response times by 50%, enhancing customer satisfaction.
- + Seamless integration with popular platforms like ZenDesk and Outlook.
- + Customizable AI behavior to match brand tone and style.
- + Robust security measures, including SOC 2 Type 2 compliance.
- + 24/7 AI-driven support for continuous customer engagement.
- + Hybrid inbox for collaborative AI and human interactions.
Twig Cons
- − Initial setup may require assistance from AI specialists.
- − Limited to applications that support API integrations.
- − Customization options may require technical expertise.
- − Potential dependency on AI for complex queries.
- − Pricing may be high for small businesses with limited budgets.
Twig Use Cases
What Makes Twig Unique
Hybrid Inbox
The combination of AI and human collaboration ensures high-quality customer interactions, setting Twig apart from purely AI-driven solutions.
Session Memory
Twig's ability to remember user interactions across sessions enhances the continuity of support, unlike many competitors.
Customizable AI Behavior
Twig allows businesses to tailor AI responses to their brand's style, offering a level of personalization not commonly found in other tools.
Built-in Knowledge Base
The integrated knowledge base module provides contextual support, reducing the need for external knowledge management systems.
Robust Security
SOC 2 Type 2 compliance ensures data privacy and security, a critical differentiator in industries handling sensitive information.
Who's Using Twig
E-commerce
E-commerce companies use Twig to provide instant support to customers, reducing cart abandonment and improving sales conversion rates.
Financial Services
Financial institutions leverage Twig's AI to handle customer queries related to account management, enhancing customer trust and satisfaction.
Healthcare
Healthcare providers use Twig to manage patient inquiries and streamline appointment scheduling, improving patient experience.
SaaS Companies
SaaS companies integrate Twig into their applications to offer seamless support and improve user engagement.
Telecommunications
Telecom companies utilize Twig to handle high volumes of customer inquiries, reducing wait times and improving service quality.
How We Rate Twig
Twig vs Competitors
Twig vs Owlbot
Twig offers more robust integration capabilities and customizable AI behavior compared to Owlbot, making it a better choice for businesses seeking personalized support solutions.
- + Hybrid inbox for AI and human collaboration.
- + Session memory for continuous support.
- + Customizable AI responses.
- − Higher pricing may not suit small businesses.
- − Initial setup complexity.
Twig Frequently Asked Questions (2026)
What is Twig?
Twig is an AI assistant tool designed to provide instant, AI-driven customer support, enhancing user and agent interactions.
How much does Twig cost in 2026?
Twig offers a self-serve plan at $19 per month per seat, with managed onboarding at $499 per month for unlimited seats.
Is Twig free?
Twig offers a free trial, allowing users to experience its features before committing to a paid plan.
Is Twig worth it in 2026?
Yes, Twig offers significant value by improving support efficiency and customer satisfaction, making it a worthwhile investment.
Best Twig alternatives in 2026?
Alternatives to Twig include Owlbot, Inline Help, Rosie, Gali Chat, and AI Voice Agents.
Twig vs competitors in 2026?
Twig stands out with its hybrid inbox, session memory, and customizable AI behavior, offering unique advantages over competitors.
How to get started with Twig?
Users can start with a free trial, explore the demo, and consult Twig's AI specialists for setup assistance.
What platforms does Twig support?
Twig supports integration with platforms like ZenDesk, Gmail, Outlook, and more, enhancing its utility across applications.
Is Twig safe and secure?
Twig is SOC 2 Type 2 certified, ensuring robust data privacy and security measures for user trust.
Who should use Twig?
Twig is ideal for CX teams, e-commerce businesses, financial institutions, healthcare providers, and SaaS companies.
What's new in Twig 2026?
Twig 2026 features enhanced session memory, improved integration capabilities, and expanded customization options.
How does Twig compare to alternatives?
Twig offers unique features like hybrid inbox and session memory, providing distinct advantages over alternatives.
Twig on Hacker News
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Twig Company
Twig Quick Info
- Pricing
- Freemium
- Upvotes
- 142
- Added
- January 3, 2026
Twig Is Best For
- Customer Experience Teams seeking to enhance support efficiency.
- E-commerce businesses aiming to reduce cart abandonment.
- Financial institutions looking to improve customer trust.
- Healthcare providers streamlining patient interactions.
- SaaS companies integrating AI support into applications.
Twig Integrations
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