Trails vs New Relic
A detailed comparison to help you choose the right AI tool
T
Trails
The easiest way to document your process
Freemium 21 upvotes
N
New Relic
Observability platform with AIOps capabilities and anomaly detection.
Freemium 893 upvotes
Key Features
Trails
- Automatic step-by-step guide creation from recorded processes
- Branded video generation for training and documentation
- User-friendly interface for easy recording and editing
- Customizable templates for consistent branding
- Freemium model allowing basic features for free
New Relic
- Real-time application performance monitoring for quick insights.
- AIOps capabilities for automated incident response and resolution.
- Anomaly detection to identify unusual patterns in system behavior.
- Distributed tracing to monitor requests across microservices.
- Customizable dashboards for visualizing key performance metrics.
Trails Pros
- + User-friendly interface that requires no technical skills.
- + Free tier with unlimited guides, making it cost-effective.
- + AI-powered editing for polished outputs without manual effort.
- + Versatile export options for flexible documentation sharing.
- + Secure blurring of sensitive information for privacy compliance.
- + Efficient team collaboration features enhance productivity.
Trails Cons
- − Limited customization options for advanced users.
- − Free tier only supports public guides, not private ones.
- − AI voiceover may not match all user preferences.
- − Some users may find the Chrome Extension limiting.
- − Advanced features require a Pro subscription.
New Relic Pros
- + Comprehensive observability across the entire tech stack.
- + Advanced AIOps and anomaly detection reduce downtime.
- + Flexible pricing model with no surprise overages.
- + Seamless integration with a wide range of tools and services.
- + Robust security features to protect sensitive data.
- + User-friendly interface with customizable dashboards.
New Relic Cons
- − Complex setup for small teams with limited resources.
- − High cost for larger teams requiring extensive data ingestion.
- − Steep learning curve for users new to observability platforms.
- − Limited offline capabilities for environments without internet access.
- − Some advanced features require additional configuration.
Which Should You Choose?
Choose Trails if:
- → You need it for onboarding new employees with process documentation
- → You need it for creating training materials for software usage
- → You need it for documenting standard operating procedures for teams
Choose New Relic if:
- → You need it for monitor application performance during peak traffic events.
- → You need it for automatically detect and resolve incidents before user impact.
- → You need it for analyze user interactions to optimize application performance.