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Tray.io

Automate workflows and connect apps effortlessly—no coding required!

Freemium

About Tray.io

Tray.io is an innovative AI orchestration platform designed to help businesses streamline their operations by automating processes and building powerful integrations without the need for coding. By leveraging advanced AI capabilities, Tray.io empowers teams to create intelligent agents that can interact seamlessly with various applications and systems, thus enhancing productivity and operational efficiency. The platform stands out for its low-code interface, which allows business technologists and development teams to quickly prototype and deploy integrations, significantly reducing the time traditionally required for such tasks. With a focus on scalability and governance, Tray.io ensures that organizations can manage their data effectively while adapting to the rapidly evolving landscape of AI technologies. At the core of Tray.io's offerings is the Merlin Agent Builder, which simplifies the process of developing agents that can perform a wide range of tasks across different applications. This tool eliminates the complexity often associated with integration projects, allowing users to create agents that maintain context and utilize existing data. Furthermore, the Tray Agent Gateway provides IT departments with a governed environment to manage and secure integrations, addressing common concerns about data security and compliance. This combination of user-friendly design and robust governance features makes Tray.io a compelling choice for organizations looking to harness the power of AI in their operations. The platform is particularly beneficial for teams across various departments, including IT, HR, and customer support. For instance, HR teams can automate routine tasks such as managing paid time off (PTO) requests and updating employee profiles, while IT departments can streamline incident management by automating ticket resolution processes. By integrating with popular applications like Workday, BambooHR, and various support systems, Tray.io enables organizations to create tailored solutions that fit their unique workflows. Moreover, Tray.io's pre-built agent accelerators help businesses quickly launch AI agents that deliver immediate value. These accelerators cater to specific use cases, such as IT service management and customer support, ensuring that teams can start seeing results without extensive development time. With a strong emphasis on flexibility, Tray.io allows organizations to adapt their integrations as new AI capabilities emerge, fostering a culture of innovation and continuous improvement. In an era where businesses must adapt quickly to changing market conditions, Tray.io offers a comprehensive solution that not only enhances operational efficiency but also drives business performance. Its ability to unify AI, integration, and automation initiatives on a single platform positions it as a leader in the AI orchestration space. With Tray.io, organizations can build intelligent agents, deliver microservices, and achieve governance and scalability, all while ensuring a secure and efficient use of their data.

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AI Automation

Tray.io Key Features

Merlin Agent Builder

The Merlin Agent Builder allows users to create AI agents without the need for complex coding. It provides a user-friendly interface where agents can be built, tested, and deployed across platforms like Slack, web apps, or APIs. This feature is valuable because it simplifies the process of developing intelligent agents, making it accessible for business technologists and reducing the reliance on IT departments.

Agent Gateway

Agent Gateway offers a secure environment for managing and publishing AI agents across an enterprise. It ensures that all AI initiatives adhere to governance policies, providing IT teams with control over the deployment and management of AI agents. This feature is crucial for maintaining security and compliance in large organizations with multiple AI projects.

Agent Accelerators

Agent Accelerators are pre-built templates designed for specific use cases, enabling rapid deployment of AI agents. These accelerators come with the necessary tools and templates to quickly integrate into existing workflows, allowing businesses to see immediate impact. This feature is valuable for enterprises looking to quickly implement AI solutions without starting from scratch.

HR Agent

The HR Agent automates human resources processes such as PTO requests, policy checks, and profile updates by integrating with platforms like Workday and BambooHR. This feature enhances HR efficiency by reducing manual tasks and ensuring consistent data handling across HR systems.

ITSM Agent

The ITSM Agent automates IT service management tasks, allowing teams to resolve issues directly by connecting to existing apps and systems. This feature helps reduce the volume of IT tickets and accelerates problem resolution, improving IT department productivity.

Knowledge Agent

The Knowledge Agent moves information from internal documents into agents and workflows, ensuring that teams have access to the right data at the right time. This feature enhances knowledge management by automating the distribution of information across the organization.

Support Agent

The Support Agent automates customer support processes, including triage, response, and escalation, through integrations with existing support systems. This feature improves customer service efficiency by handling common issues automatically, allowing support teams to focus on more complex inquiries.

AI Palette

The AI Palette allows users to quickly prototype applications and adapt to new AI capabilities. It provides a flexible environment for experimenting with AI technologies, reducing development time from months to minutes. This feature is valuable for businesses looking to stay agile and responsive to technological advancements.

Tray.io Pricing Plans (2026)

Starter

$149/month /monthly
  • Access to basic integrations
  • Up to 5 agents
  • Email support
  • Limited to 10,000 tasks per month

Professional

$499/month /monthly
  • Access to all integrations
  • Up to 20 agents
  • Priority email support
  • Limited to 50,000 tasks per month

Enterprise

Custom pricing /monthly
  • Unlimited agents
  • Dedicated support
  • Custom integrations
  • Pricing based on usage and features

Tray.io Pros

  • + User-friendly interface that requires no coding skills, making it accessible to non-technical teams.
  • + Robust governance features that ensure compliance and data security across the organization.
  • + Rapid deployment of integrations and automations, significantly reducing project timelines.
  • + Flexibility to adapt to new AI capabilities, allowing businesses to stay ahead of technological advancements.
  • + Comprehensive support for various applications, facilitating seamless data integration.
  • + Scalability that accommodates growth, ensuring that organizations can expand their use of AI and automation as needed.

Tray.io Cons

  • Some users may find the initial learning curve steep due to the platform's extensive capabilities.
  • Pricing may be a consideration for smaller organizations with limited budgets.
  • Limited customization options for certain pre-built agents may not meet all specific business needs.
  • Dependency on internet connectivity can affect performance and accessibility for remote teams.

Tray.io Use Cases

Automating HR Processes

HR departments use Tray.io to automate routine tasks such as leave requests and employee data updates. This automation reduces manual workload and ensures data consistency across HR systems, leading to improved efficiency and employee satisfaction.

Enhancing IT Support

IT teams leverage Tray.io to automate ticket resolution and system maintenance tasks. By integrating with existing ITSM tools, Tray.io helps reduce ticket volume and accelerates issue resolution, enhancing overall IT service delivery.

Streamlining Customer Support

Customer support teams use Tray.io to automate responses to common inquiries and escalate complex issues. This automation improves response times and allows support staff to focus on more challenging customer problems, enhancing customer satisfaction.

Integrating Business Applications

Businesses use Tray.io to integrate disparate applications and systems, creating seamless workflows across departments. This integration capability enhances data flow and operational efficiency, enabling better decision-making and collaboration.

Improving Knowledge Management

Organizations utilize Tray.io to automate the distribution of knowledge across teams, ensuring that employees have access to the information they need when they need it. This improves knowledge sharing and reduces information silos.

Accelerating AI Development

Development teams use Tray.io's AI Palette to quickly prototype and test new AI applications. This capability allows businesses to rapidly adapt to new AI technologies and maintain a competitive edge in the market.

What Makes Tray.io Unique

Low-Code Interface

Tray.io's low-code interface allows business technologists to build and deploy AI agents without extensive coding knowledge, making it accessible to a wider range of users.

Comprehensive Governance

The platform provides robust governance features, ensuring that all AI initiatives comply with organizational policies and security standards, which is crucial for enterprise adoption.

Pre-Built Accelerators

Tray.io offers pre-built accelerators for common use cases, enabling rapid deployment and immediate impact, which is a significant advantage for businesses looking to implement AI quickly.

Seamless Integration

Tray.io's ability to integrate with a wide range of applications and systems allows businesses to create cohesive workflows and enhance data flow across the organization.

Who's Using Tray.io

Enterprise Teams

Enterprise teams use Tray.io to automate complex workflows and integrate multiple business applications, enhancing operational efficiency and reducing manual workloads.

IT Departments

IT departments leverage Tray.io to manage and deploy AI agents securely, ensuring compliance with governance policies and improving IT service delivery.

HR Professionals

HR professionals use Tray.io to automate routine HR tasks, such as leave requests and employee data management, improving efficiency and data accuracy.

Customer Support Teams

Customer support teams utilize Tray.io to automate responses to common inquiries and streamline support processes, enhancing customer service and satisfaction.

How We Rate Tray.io

7.8
Overall Score
Tray.io stands out for its ease of use and robust features, making it a strong choice for businesses seeking automation.
Ease of Use
9.4
Value for Money
7.3
Performance
7.8
Support
7.5
Accuracy & Reliability
7
Privacy & Security
8.1
Features
8
Integrations
7.2
Customization
7.6

Tray.io vs Competitors

Tray.io vs Zapier

Both Tray.io and Zapier allow users to automate workflows and integrate applications without coding. However, Tray.io offers more advanced features and governance capabilities suited for enterprise needs.

Advantages
  • + More robust governance features
  • + Better suited for complex integrations
Considerations
  • Zapier excels in user-friendliness and has a wider range of integrations.

Tray.io vs Integromat (Make)

Integromat offers visual automation capabilities, similar to Tray.io, but Tray.io's focus on AI orchestration and enterprise governance sets it apart.

Advantages
  • + AI-ready platform
  • + More comprehensive enterprise features
Considerations
  • Integromat may be easier for users looking for simple automations.

Tray.io vs Microsoft Power Automate

Both platforms enable automation, but Tray.io provides a more flexible and user-friendly approach, especially for non-technical users.

Advantages
  • + Easier for non-technical users
  • + More agile development process
Considerations
  • Microsoft Power Automate has deeper integration with Microsoft products.

Tray.io vs Workato

Workato offers powerful automation capabilities, but Tray.io's low-code approach and focus on AI make it more accessible for non-developers.

Advantages
  • + User-friendly interface
  • + Strong AI capabilities
Considerations
  • Workato may offer more advanced features for complex workflows.

Tray.io vs Automate.io

Automate.io provides a simple interface for integrations, while Tray.io's advanced features cater to larger enterprises needing robust governance and scalability.

Advantages
  • + Better suited for enterprise-level needs
  • + More comprehensive governance features
Considerations
  • Automate.io is more cost-effective for small businesses.

Tray.io Frequently Asked Questions (2026)

What is Tray.io?

Tray.io is an AI orchestration platform that allows businesses to automate processes and build integrations without coding.

How much does Tray.io cost in 2026?

Pricing details are available on the Tray.io website, with various tiers to suit different business needs.

Is Tray.io free?

Tray.io does not offer a free tier, but it provides a range of pricing options for businesses of all sizes.

Is Tray.io worth it?

Many businesses find value in Tray.io's ability to automate processes and improve efficiency, leading to significant ROI.

Tray.io vs alternatives?

Tray.io offers unique features like its AI-ready iPaaS and low-code interface, making it a strong competitor against similar platforms.

How does Tray.io ensure data security?

Tray.io implements strong governance features and has a dedicated Merlin Guardian to protect sensitive data.

Can non-technical users use Tray.io?

Yes, Tray.io is designed with a user-friendly interface that allows non-technical users to create integrations easily.

What types of businesses can benefit from Tray.io?

Tray.io is suitable for businesses of all sizes, particularly those looking to automate workflows and integrate applications.

How quickly can I deploy an integration with Tray.io?

With its low-code platform, users can deploy integrations in a matter of hours or days, depending on complexity.

Does Tray.io provide customer support?

Yes, Tray.io offers various support resources, including documentation, webinars, and customer service.

Tray.io on Hacker News

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Tray.io Company

Founded
2017
9.0+ years active

Tray.io Quick Info

Pricing
Freemium
Upvotes
0
Added
January 18, 2026

Tray.io Is Best For

  • Small to medium-sized businesses looking to automate processes without extensive technical resources.
  • IT departments seeking to streamline ticket resolution and improve service delivery.
  • HR teams aiming to enhance employee experience through automation.
  • Marketing teams focused on data-driven campaigns and customer engagement.
  • Customer support teams looking to improve response times and satisfaction.

Tray.io Integrations

SalesforceSlackWorkdayBambooHRZendeskHubSpotGoogle WorkspaceMicrosoft TeamsAsanaJira

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