ServiceTitan
Streamline your field service operations for greater profits and productivity.
About ServiceTitan
ServiceTitan is a robust field service management software tailored for both commercial and residential trades. By integrating advanced technology with user-friendly interfaces, ServiceTitan empowers businesses to streamline operations, enhance profitability, and optimize cash flow. Its comprehensive suite of tools includes features for dispatching, scheduling, invoicing, and customer relationship management, all designed to improve workforce productivity and ensure timely service delivery. The software leverages data-driven insights to provide real-time visibility into operations, enabling businesses to make informed decisions that drive growth and efficiency. One of the standout aspects of ServiceTitan is its ability to automate various processes that traditionally consume significant time and resources. For instance, the platform automates billing and invoicing, significantly reducing the administrative burden on staff. This automation not only accelerates cash flow but also minimizes errors associated with manual entry. Additionally, the software offers predictive insights that allow businesses to forecast demand, manage inventory effectively, and allocate resources more efficiently. ServiceTitan also excels in enhancing customer engagement. Its customer portal enables clients to access service agreements, track work orders, and communicate directly with service personnel, fostering a transparent relationship. This level of engagement is crucial in retaining customers and maximizing lifetime value. Furthermore, the platform's marketing tools help businesses generate leads and convert them into loyal customers through targeted campaigns and follow-ups. The use of mobile applications within ServiceTitan allows technicians to access critical job information on the go, improving on-site decision-making and service quality. This not only boosts technician productivity but also enhances customer satisfaction by ensuring that service is delivered promptly and accurately. The software's robust reporting capabilities provide businesses with insights into their operations, helping them identify trends, monitor performance, and make data-driven adjustments to improve profitability. In summary, ServiceTitan is not just a software tool; it is a comprehensive solution for field service management that combines advanced technology with practical applications. Its ability to integrate various functions into a single platform makes it an invaluable asset for trades in both commercial and residential sectors, helping them thrive in an increasingly competitive landscape.
ServiceTitan Key Features
Dispatching
ServiceTitan's dispatching feature allows businesses to efficiently assign jobs to field technicians based on location, skill set, and availability. This reduces travel time and ensures that the right technician is sent to the right job, enhancing customer satisfaction and operational efficiency.
Scheduling
The scheduling tool provides a dynamic calendar view that helps businesses manage appointments and optimize technician schedules. It allows for easy rescheduling and real-time updates, ensuring that all team members are informed and that service delivery is timely and efficient.
Invoicing
ServiceTitan's invoicing feature automates billing processes, reducing manual errors and speeding up cash flow. It supports customizable invoice templates and integrates with accounting software, making financial management seamless and efficient.
Customer Relationship Management (CRM)
The CRM system helps businesses maintain detailed customer records, track interactions, and personalize service delivery. This leads to improved customer retention and the ability to upsell services based on customer history and preferences.
Field Mobile App
The mobile app provides technicians with access to job details, customer information, and the ability to update job status in real-time. This ensures that technicians are well-prepared for each job and can communicate effectively with the office.
Reporting and Analytics
ServiceTitan offers robust reporting and analytics tools that provide insights into business performance. Users can track key metrics, identify trends, and make data-driven decisions to enhance profitability and operational efficiency.
Integrated Financing
This feature allows businesses to offer financing options to customers directly through the platform. It simplifies the approval process and helps increase sales by making services more affordable for customers.
Inventory Management
The inventory management tool helps businesses track stock levels, manage orders, and reduce waste. It ensures that technicians have the necessary parts and materials for each job, minimizing delays and enhancing service efficiency.
ServiceTitan Pricing Plans (2026)
Basic Tier
- Basic scheduling
- Dispatching
- Reporting
- Limited integrations
- No advanced marketing tools
Pro Tier
- Full feature set
- Advanced reporting
- Customer portal
- Higher cost may not suit smaller businesses
ServiceTitan Pros
- + Comprehensive feature set that covers all aspects of field service management, from dispatching to invoicing.
- + User-friendly interface that simplifies complex processes, making it accessible for users of all tech levels.
- + Real-time data and analytics that provide actionable insights, helping businesses make informed decisions.
- + Strong customer support with extensive resources, including training materials and a dedicated help center.
- + Mobile capabilities that empower technicians to perform their jobs efficiently while on the go.
- + Robust integration options with other software platforms, allowing for a customized tech stack.
ServiceTitan Cons
- − Pricing may be on the higher side for smaller businesses or startups, potentially limiting accessibility.
- − Some users report a steep learning curve when first adopting the software, requiring time for training.
- − Occasional technical glitches or downtime that can disrupt service operations.
- − Limited customization options for certain features, which may not fit every business's unique needs.
ServiceTitan Use Cases
Residential HVAC Service
HVAC companies use ServiceTitan to schedule maintenance visits and manage emergency repairs. The platform helps them optimize technician routes and improve customer communication, leading to higher customer satisfaction and repeat business.
Plumbing Contractor Operations
Plumbing contractors utilize ServiceTitan to streamline dispatching and invoicing processes. The software's CRM capabilities help them maintain strong customer relationships and increase service agreement renewals.
Electrical Service Management
Electrical service companies benefit from ServiceTitan's scheduling and reporting features, which allow them to efficiently manage multiple projects and track technician performance. This leads to improved project completion rates and profitability.
Commercial Construction Projects
Commercial contractors use ServiceTitan to manage complex construction projects, from bid to completion. The platform's project management tools help them stay on budget and schedule, ensuring successful project delivery.
Franchise Operations
Franchise businesses leverage ServiceTitan's centralized platform to maintain consistency across locations. The software supports franchise-specific needs such as royalty reporting and brand compliance.
Pest Control Services
Pest control companies use ServiceTitan to manage recurring service appointments and customer communications. The platform's mobile app enables technicians to access job details on-site, improving service efficiency and customer satisfaction.
What Makes ServiceTitan Unique
Comprehensive Suite of Tools
ServiceTitan offers an all-in-one platform that integrates dispatching, scheduling, CRM, invoicing, and more, reducing the need for multiple software solutions.
Industry-Specific Solutions
The software is tailored for both commercial and residential trades, offering features and integrations specific to industries like HVAC, plumbing, and electrical services.
Data-Driven Insights
ServiceTitan provides powerful analytics and reporting tools that help businesses make informed decisions and improve operational efficiency.
User-Friendly Interface
The platform's intuitive design ensures ease of use for both office staff and field technicians, reducing training time and enhancing user adoption.
Who's Using ServiceTitan
Enterprise Teams
Large enterprises use ServiceTitan to manage extensive field operations and ensure consistent service delivery across multiple locations. The platform's robust analytics help them make strategic decisions to enhance profitability.
Small to Medium Businesses (SMBs)
SMBs benefit from ServiceTitan's user-friendly interface and automation capabilities, which help them streamline operations and reduce overhead costs. This allows them to focus on growth and customer satisfaction.
Franchise Owners
Franchise owners use ServiceTitan to maintain operational consistency and compliance across all franchise locations. The software's centralized management tools support efficient oversight and reporting.
Field Technicians
Field technicians rely on ServiceTitan's mobile app to access job details, update statuses, and communicate with the office in real-time. This enhances their productivity and ensures high-quality service delivery.
How We Rate ServiceTitan
ServiceTitan vs Competitors
ServiceTitan vs Otter.ai
While Otter.ai focuses on transcription and note-taking, ServiceTitan provides a comprehensive suite for field service management, including scheduling and invoicing.
- + ServiceTitan offers more specialized tools for the trades.
- + Real-time reporting and analytics are more robust in ServiceTitan.
- − Otter.ai excels in voice recognition and transcription accuracy, which may benefit businesses needing those specific features.
ServiceTitan Frequently Asked Questions (2026)
What is ServiceTitan?
ServiceTitan is a field service management software designed to help businesses streamline operations, improve profitability, and enhance customer satisfaction.
How much does ServiceTitan cost in 2026?
Pricing varies based on the size of the business and the features selected, typically starting from several hundred dollars per month.
Is ServiceTitan free?
ServiceTitan does not offer a free tier, but it provides a demo to showcase its features.
Is ServiceTitan worth it?
Many businesses report increased efficiency and profitability after implementing ServiceTitan, making it a worthwhile investment.
ServiceTitan vs alternatives?
ServiceTitan offers a more comprehensive feature set tailored for trades compared to many alternatives, which may lack specific functionalities.
Can ServiceTitan integrate with other software?
Yes, ServiceTitan supports over 70 integrations with various software platforms, enhancing its capabilities.
How does ServiceTitan improve cash flow?
By automating billing and invoicing processes, ServiceTitan helps businesses get paid faster and reduces overhead costs.
What types of businesses benefit from ServiceTitan?
ServiceTitan is ideal for contractors in HVAC, plumbing, electrical, landscaping, and other trade industries.
Does ServiceTitan offer customer support?
Yes, ServiceTitan provides extensive customer support, including training resources and a dedicated help center.
How secure is my data with ServiceTitan?
ServiceTitan employs robust security measures to protect user data and ensure privacy.
ServiceTitan on Hacker News
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ServiceTitan Company
ServiceTitan Quick Info
- Pricing
- Paid
- Upvotes
- 0
- Added
- January 18, 2026
ServiceTitan Is Best For
- HVAC Contractors
- Plumbing Service Providers
- Electrical Contractors
- Landscaping Businesses
- Franchise Owners
ServiceTitan Integrations
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