PagerDuty
AI-powered incident management and response automation.
About PagerDuty
PagerDuty, an AI-powered operations platform, is revolutionizing incident management and response automation in 2026. By seamlessly connecting support and engineering teams, PagerDuty leverages artificial intelligence to enhance operational efficiency, reduce alert noise, and improve incident resolution times. With over 700 integrations, this platform is designed to optimize digital operations, making it indispensable for modern enterprises. The platform's AI capabilities not only automate routine tasks but also provide real-time insights, enabling teams to proactively manage digital operations and minimize business risks. Trusted by over 30,000 companies, including giants like Zoom and FOX, PagerDuty is a leader in transforming critical work processes. Its comprehensive suite of tools, including AIOps, Incident Management, and Customer Service Ops, ensures that organizations are equipped to handle any operational challenge swiftly and efficiently. As businesses continue to face unpredictable digital landscapes, PagerDuty stands out as a vital tool for maintaining resilience and delivering exceptional customer experiences.
PagerDuty Key Features
- AI-driven incident detection to minimize alert fatigue.
- Automated response workflows to streamline issue resolution.
- Real-time collaboration tools for support and engineering teams.
- Advanced analytics for incident trends and performance metrics.
- Integration with various monitoring tools for seamless operations.
PagerDuty Pricing Plans (2026)
Free
- Up to 5 users
- 100/month international phone/SMS notifications
- 1 On-call Schedule
- 1 Escalation Policy
- 700+ out-of-box integrations
- Limited to small teams
- Basic incident response capabilities
Professional
- Basic Chat Experience
- More international phone/SMS notifications
- Major Incident Workflow Template
- External Status Page
- Post-Incident Reviews
- Limited triggers & actions
- Basic ticketing integrations
Business
- Custom Fields
- Advanced admin features
- Multi-year historical data access
- Internal Status Pages
- PagerDuty Advance credits
- Custom pricing for additional features
- Higher cost for larger teams
Enterprise
- Full Chat Experience with Premium Slack Actions
- Advanced Incident Workflows
- 10 custom Incident Roles
- Bi-directional Custom Field Sync with ServiceNow
- Intune Support for Mobile App
- Requires contact with sales for pricing
- Potentially higher cost
PagerDuty Pros
- + AI-driven automation significantly reduces incident resolution times.
- + Extensive integration capabilities with over 700 tools.
- + Real-time insights and analytics enhance operational efficiency.
- + Proactive management of digital operations minimizes business risks.
- + User-friendly interface with comprehensive support resources.
- + Scalable solutions suitable for small teams to large enterprises.
PagerDuty Cons
- − Advanced features may require a learning curve for new users.
- − Pricing can be high for smaller organizations with limited budgets.
- − Customization options may be limited for specific niche requirements.
- − Some users may find the alert noise reduction not fully effective.
- − Integration setup can be complex for non-technical users.
PagerDuty Use Cases
What Makes PagerDuty Unique
AI-Powered Automation
PagerDuty's use of AI for automating incident management sets it apart from competitors, providing faster and more efficient resolutions.
Comprehensive Integration Ecosystem
With over 700 integrations, PagerDuty offers unparalleled connectivity, allowing businesses to leverage their existing tools effectively.
Real-Time Operational Insights
The platform's ability to provide real-time insights into digital operations helps organizations stay ahead of potential issues.
Proactive Incident Management
PagerDuty's proactive approach to incident management reduces downtime and enhances system reliability, crucial for modern enterprises.
Customer-Centric Operations
By linking customer support cases to incidents, PagerDuty ensures that customer experiences are prioritized and optimized.
Who's Using PagerDuty
Technology Companies
Tech firms use PagerDuty to ensure system reliability and enhance customer experiences, crucial for maintaining competitive advantage in a fast-paced industry.
Financial Services
Financial institutions rely on PagerDuty for risk management and compliance, ensuring that critical systems remain operational and secure.
Healthcare Providers
Healthcare organizations use PagerDuty to manage digital operations, ensuring that patient care systems are always available and efficient.
Retail Chains
Retailers leverage PagerDuty to automate operations across remote locations, minimizing in-store disruptions and enhancing customer satisfaction.
Media and Entertainment
Media companies use PagerDuty to manage digital content delivery, ensuring seamless experiences for audiences worldwide.
How We Rate PagerDuty
PagerDuty vs Competitors
PagerDuty vs ReBillion.ai
ReBillion.ai offers robust AI-driven solutions similar to PagerDuty, but focuses more on predictive analytics and tailored industry solutions. While PagerDuty excels in integration and real-time incident management, ReBillion.ai may offer more specialized features for certain sectors.
- + Extensive integration ecosystem.
- + Real-time operational insights.
- + Proactive incident management.
- + AI-driven automation.
- − Higher initial cost for smaller organizations.
- − Learning curve for advanced features.
PagerDuty Frequently Asked Questions (2026)
What is PagerDuty?
PagerDuty is an AI-powered operations platform designed for incident management and response automation, enhancing operational efficiency and reducing alert noise.
How much does PagerDuty cost in 2026?
PagerDuty offers a Free tier for up to 5 users, with Professional plans starting at $21 per user/month and Business plans at $41 per user/month. Enterprise pricing is available upon request.
Is PagerDuty free?
Yes, PagerDuty offers a free tier for small teams, allowing up to 5 users with basic incident response capabilities.
Is PagerDuty worth it in 2026?
For organizations seeking to enhance digital operations and incident management, PagerDuty offers significant ROI and operational benefits, making it a valuable investment.
Best PagerDuty alternatives in 2026?
Alternatives to PagerDuty include ReBillion.ai, Softr, CrewAI, Kolega, and AI Agent Store, each offering unique features and capabilities.
PagerDuty vs competitors in 2026?
PagerDuty stands out with its AI-driven automation and extensive integration capabilities, though competitors like ReBillion.ai may offer more tailored solutions for specific industries.
How to get started with PagerDuty?
To get started, visit PagerDuty's website, choose a plan, and integrate with your existing tools to begin automating incident management.
What platforms does PagerDuty support?
PagerDuty supports a wide range of platforms, including Windows, macOS, Linux, iOS, and Android, ensuring compatibility across devices.
Is PagerDuty safe and secure?
Yes, PagerDuty employs robust security measures to protect user data and ensure compliance with industry standards.
Who should use PagerDuty?
PagerDuty is ideal for DevOps teams, IT departments, customer support teams, and enterprises seeking to enhance digital operations.
What's new in PagerDuty 2026?
In 2026, PagerDuty introduced enhanced AI-driven features and expanded integration capabilities, further optimizing incident management and response automation.
How does PagerDuty compare to alternatives?
PagerDuty offers superior AI-driven automation and integration capabilities, though alternatives may provide more specialized solutions for niche markets.
PagerDuty on Hacker News
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PagerDuty Company
PagerDuty Quick Info
- Pricing
- Freemium
- Upvotes
- 598
- Added
- January 3, 2026
PagerDuty Is Best For
- DevOps teams seeking to automate incident management.
- IT departments aiming to streamline operations and reduce costs.
- Customer support teams focused on enhancing customer experiences.
- Enterprises undergoing digital transformation initiatives.
- Organizations in regulated industries requiring compliance and risk management.
PagerDuty Integrations
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