PagerDuty
AI-powered incident management and response automation.
About PagerDuty
PagerDuty, an AI-powered operations platform, is revolutionizing incident management and response automation in 2026. By seamlessly connecting support and engineering teams, PagerDuty leverages artificial intelligence to enhance operational efficiency, reduce alert noise, and improve incident resolution times. With over 700 integrations, this platform is designed to optimize digital operations, making it indispensable for modern enterprises. The platform's AI capabilities not only automate routine tasks but also provide real-time insights, enabling teams to proactively manage digital operations and minimize business risks. Trusted by over 30,000 companies, including giants like Zoom and FOX, PagerDuty is a leader in transforming critical work processes. Its comprehensive suite of tools, including AIOps, Incident Management, and Customer Service Ops, ensures that organizations are equipped to handle any operational challenge swiftly and efficiently. As businesses continue to face unpredictable digital landscapes, PagerDuty stands out as a vital tool for maintaining resilience and delivering exceptional customer experiences.
PagerDuty Key Features
Incident Management
PagerDuty provides end-to-end orchestration for rapid issue resolution, ensuring that incidents are managed efficiently from notification to post-incident review. This feature leverages AI to prioritize alerts and automate workflows, reducing response times and minimizing downtime.
AI-Powered Automation
The platform accelerates critical work across the enterprise by automating routine tasks and processes. AI agents can handle repetitive tasks, freeing up human resources for more strategic activities, and ensuring operations run smoothly at machine speed.
AIOps
PagerDuty's AIOps capabilities reduce alert noise by distinguishing between important signals and irrelevant data. This feature accelerates triage and resolution by providing actionable insights, helping teams focus on what truly matters.
Status Pages
This feature provides a single source of truth for system status, offering transparency to both internal teams and external stakeholders. It helps in communicating system health and incident updates, thereby improving trust and reliability.
Customer Service Ops
PagerDuty bridges support and engineering teams, ensuring seamless customer experiences even during critical incidents. This feature coordinates rapid responses and enhances communication, thus maintaining high customer satisfaction levels.
Developer Platform
The Developer Platform allows users to customize their PagerDuty experience, integrating with over 700 tools to fit specific operational needs. This flexibility ensures that teams can work in their preferred environments while leveraging PagerDuty's capabilities.
Enterprise-Class Security
PagerDuty offers a secure, reliable, extensible, and scalable platform, ensuring that sensitive data is protected and compliance standards are met. This feature is crucial for enterprises that prioritize data privacy and security.
Generative AI
PagerDuty Advance uses generative AI to accelerate critical operations work, from writing status updates to scaling automation jobs. This feature enhances operational efficiency by providing intelligent automation solutions tailored to enterprise needs.
PagerDuty Pricing Plans (2026)
Free
- Up to 5 users
- 100/month international phone/SMS notifications
- 1 On-call Schedule
- 1 Escalation Policy
- 700+ out-of-box integrations
- Limited to small teams
- Basic incident response capabilities
Professional
- Basic Chat Experience
- More international phone/SMS notifications
- Major Incident Workflow Template
- External Status Page
- Post-Incident Reviews
- Limited triggers & actions
- Basic ticketing integrations
Business
- Custom Fields
- Advanced admin features
- Multi-year historical data access
- Internal Status Pages
- PagerDuty Advance credits
- Custom pricing for additional features
- Higher cost for larger teams
Enterprise
- Full Chat Experience with Premium Slack Actions
- Advanced Incident Workflows
- 10 custom Incident Roles
- Bi-directional Custom Field Sync with ServiceNow
- Intune Support for Mobile App
- Requires contact with sales for pricing
- Potentially higher cost
PagerDuty Pros
- + AI-driven automation significantly reduces incident resolution times.
- + Extensive integration capabilities with over 700 tools.
- + Real-time insights and analytics enhance operational efficiency.
- + Proactive management of digital operations minimizes business risks.
- + User-friendly interface with comprehensive support resources.
- + Scalable solutions suitable for small teams to large enterprises.
PagerDuty Cons
- − Advanced features may require a learning curve for new users.
- − Pricing can be high for smaller organizations with limited budgets.
- − Customization options may be limited for specific niche requirements.
- − Some users may find the alert noise reduction not fully effective.
- − Integration setup can be complex for non-technical users.
PagerDuty Use Cases
Security Incident Management
PagerDuty helps security teams quickly identify and respond to threats, minimizing potential damage. By automating alert prioritization and response workflows, security teams can maintain a proactive stance against cyber threats.
DataOps
Data teams use PagerDuty to ensure data pipelines are running smoothly and efficiently. The platform's alerting and automation capabilities help in maintaining data integrity and availability, crucial for data-driven decision-making.
FinOps
Finance operations teams leverage PagerDuty to monitor financial systems and processes, ensuring timely resolution of any disruptions. This use case focuses on maintaining financial accuracy and compliance through automated incident management.
ComplianceOps
Compliance teams use PagerDuty to ensure that all operations adhere to regulatory standards. The platform provides automated monitoring and alerting, helping teams quickly address any compliance issues that arise.
CrisisOps
During crises, PagerDuty enables organizations to coordinate rapid responses and maintain communication across teams. This use case is vital for minimizing the impact of unexpected events on business operations.
Remote-Location Operations
Organizations with remote locations use PagerDuty to automate operational workflows and address service issues quickly. This ensures consistent customer experiences and minimizes disruptions across geographically dispersed sites.
What Makes PagerDuty Unique
AI-Driven Automation
PagerDuty's use of AI to automate routine tasks and prioritize alerts sets it apart from competitors, offering a more efficient and intelligent approach to incident management.
Extensive Integrations
With over 700 integrations, PagerDuty allows teams to work within their preferred tools, providing unmatched flexibility and customization options.
Enterprise-Class Security
The platform's focus on security and compliance makes it a trusted choice for enterprises that prioritize data protection and regulatory adherence.
Generative AI Capabilities
PagerDuty Advance leverages generative AI to enhance operational efficiency, offering innovative solutions that are not commonly found in other incident management platforms.
Comprehensive Incident Management
PagerDuty offers a complete incident management solution, from alerting to post-incident analysis, providing a holistic approach to operational resilience.
Who's Using PagerDuty
Enterprise Teams
Large organizations use PagerDuty to streamline operations, reduce downtime, and enhance cross-team collaboration. The platform's scalability and integration capabilities make it ideal for complex enterprise environments.
IT Operations
IT teams rely on PagerDuty for real-time incident management and automation. The platform helps them maintain system uptime and quickly resolve technical issues, ensuring smooth IT operations.
DevOps Teams
DevOps teams use PagerDuty to automate deployment workflows and manage incidents efficiently. The platform's AI-driven insights and automation capabilities enhance productivity and reduce manual intervention.
Customer Support Teams
Support teams leverage PagerDuty to bridge communication with engineering teams during incidents, ensuring timely resolution and maintaining high customer satisfaction levels.
Security Teams
Security teams use PagerDuty to monitor and respond to threats in real-time. The platform's automation and alerting capabilities help them maintain a proactive security posture.
How We Rate PagerDuty
PagerDuty vs Competitors
PagerDuty vs Opsgenie
PagerDuty vs Opsgenie - both are incident management and response automation platform tools.
PagerDuty Frequently Asked Questions (2026)
What is PagerDuty?
PagerDuty is an AI-powered operations platform designed for incident management and response automation, enhancing operational efficiency and reducing alert noise.
How much does PagerDuty cost in 2026?
PagerDuty offers a Free tier for up to 5 users, with Professional plans starting at $21 per user/month and Business plans at $41 per user/month. Enterprise pricing is available upon request.
Is PagerDuty free?
Yes, PagerDuty offers a free tier for small teams, allowing up to 5 users with basic incident response capabilities.
Is PagerDuty worth it in 2026?
For organizations seeking to enhance digital operations and incident management, PagerDuty offers significant ROI and operational benefits, making it a valuable investment.
Best PagerDuty alternatives in 2026?
Alternatives to PagerDuty include ReBillion.ai, Softr, CrewAI, Kolega, and AI Agent Store, each offering unique features and capabilities.
PagerDuty vs competitors in 2026?
PagerDuty stands out with its AI-driven automation and extensive integration capabilities, though competitors like ReBillion.ai may offer more tailored solutions for specific industries.
How to get started with PagerDuty?
To get started, visit PagerDuty's website, choose a plan, and integrate with your existing tools to begin automating incident management.
What platforms does PagerDuty support?
PagerDuty supports a wide range of platforms, including Windows, macOS, Linux, iOS, and Android, ensuring compatibility across devices.
Is PagerDuty safe and secure?
Yes, PagerDuty employs robust security measures to protect user data and ensure compliance with industry standards.
Who should use PagerDuty?
PagerDuty is ideal for DevOps teams, IT departments, customer support teams, and enterprises seeking to enhance digital operations.
What's new in PagerDuty 2026?
In 2026, PagerDuty introduced enhanced AI-driven features and expanded integration capabilities, further optimizing incident management and response automation.
PagerDuty Search Interest
Search interest over past 12 months (Google Trends) • Updated 2/2/2026
PagerDuty on Hacker News
VS Code Extension
PagerDuty Company
PagerDuty Quick Info
- Pricing
- Freemium
- Upvotes
- 598
- Added
- January 3, 2026
PagerDuty Is Best For
- DevOps teams seeking to automate incident management.
- IT departments aiming to streamline operations and reduce costs.
- Customer support teams focused on enhancing customer experiences.
- Enterprises undergoing digital transformation initiatives.
- Organizations in regulated industries requiring compliance and risk management.
PagerDuty Integrations
PagerDuty Alternatives
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News & Press
Truist Highlights Valuation Gap for PagerDuty (PD) Amid AI Market Divide - Yahoo Finance
PagerDuty (NYSE:PD) Sets New 52-Week Low - Should You Sell? - MarketBeat
PagerDuty: Challenging Business, But Possible M&A Target Optionality - Seeking Alpha
PagerDuty CFO Howard Wilson: Don’t Stay In Your Lane & Raise Your Hand - Forbes
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