Duckie
Build Your Own AI Support Agents
About Duckie
Duckie is a cutting-edge AI tool designed to revolutionize customer support processes in 2026. As a web-based chat assistant, it automates customer support by leveraging AI to modify GitHub repositories and manage support tickets efficiently. Duckie connects seamlessly to your knowledge bases, learns from previous tickets, and provides real-time assistance to support teams, ensuring a significant reduction in resolution time and cost savings. This tool is particularly beneficial for tech-savvy businesses seeking to streamline their support operations without the need for complex engineering solutions. Duckie's no-code platform empowers users to design AI agents that are fully customized to meet specific business needs, translating support logic into reliable AI-driven workflows. With its ability to integrate with various platforms like Slack, Zendesk, and Microsoft Teams, Duckie ensures that support is available wherever customers are. Its robust security protocols, including compliance with GDPR and CCPA, make it a trustworthy choice for businesses prioritizing data privacy and security. In 2026, Duckie stands out as a unique tool for companies aiming to enhance their customer support with intelligent automation, offering a competitive edge over other tools like Owlbot, Inline Help, and Rosie.
Duckie Key Features
- Automated ticket management to streamline support workflows.
- Integration with GitHub for direct repository modifications.
- Knowledge base connectivity for instant information retrieval.
- Learning from historical tickets to improve response accuracy.
- Real-time assistance for support teams during customer interactions.
Duckie Pricing Plans (2026)
Basic
- Up to 2,500 workflow runs per month
- 25 workflows
- Self-hosting option
- Basic support
- Limited to 25 workflows
- 10 seats maximum
Growth
- Up to 5,000 workflow runs per month
- 100 workflows
- 25 seats
- Self-hosting option
- Limited to 100 workflows
Pro
- Up to 10,000 workflow runs per month
- 250 workflows
- 50 seats
- Custom integrations
- Limited to 250 workflows
Enterprise
- Unlimited workflow runs
- Unlimited workflows
- Unlimited seats
- Dedicated support
- Custom pricing
Duckie Pros
- + Significant reduction in resolution time and support costs
- + No-code platform makes it accessible to non-technical users
- + Seamless integration with popular platforms enhances versatility
- + Robust security protocols ensure data privacy and compliance
- + Customizable workflows allow for tailored support solutions
- + Real-time assistance improves customer satisfaction
Duckie Cons
- − Initial setup may require time to configure knowledge bases
- − Limited to web-based platforms, lacking mobile app support
- − May require regular updates to knowledge bases for accuracy
- − Pricing may be steep for small businesses or startups
- − Advanced features might have a learning curve for some users
Duckie Use Cases
What Makes Duckie Unique
No-Code Customization
Duckie's no-code platform allows users to design AI agents without technical expertise, making it accessible to a wider audience compared to competitors.
Real-Time Integration
Seamless integration with platforms like Slack and Zendesk ensures support is available where customers interact, providing a competitive edge in accessibility.
Enterprise-Level Security
Compliance with GDPR and CCPA, along with robust encryption, sets Duckie apart in data privacy and security, crucial for industries handling sensitive information.
Self-Hosting Flexibility
The option to self-host on major cloud platforms offers businesses control over their data, a feature not commonly available with other AI support tools.
Comprehensive Analytics
Duckie's detailed analytics provide actionable insights into support operations, enabling continuous improvement and informed decision-making.
Who's Using Duckie
E-commerce Companies
Use Duckie to automate customer support for order inquiries and refunds, resulting in faster resolution times and improved customer satisfaction.
SaaS Providers
Deploy Duckie to manage technical support tickets efficiently, allowing teams to focus on innovation and product development.
Financial Services
Utilize Duckie to handle client inquiries securely, ensuring compliance with industry regulations while providing timely assistance.
Healthcare Organizations
Implement Duckie for appointment management and patient inquiries, enhancing operational efficiency and patient care.
Educational Institutions
Adopt Duckie to streamline student support processes, improving response times and overall student experience.
How We Rate Duckie
Duckie vs Competitors
Duckie vs Owlbot
Duckie offers a more comprehensive no-code customization platform compared to Owlbot, making it accessible to non-technical users. While Owlbot excels in natural language processing, Duckie's integration capabilities with platforms like Slack and Zendesk provide a broader range of use cases.
- + No-code customization
- + Seamless platform integrations
- + Robust security compliance
- − Owlbot's advanced NLP capabilities
- − Potentially lower pricing for small businesses
Duckie Frequently Asked Questions (2026)
What is Duckie?
Duckie is an AI-driven web-based chat assistant designed to automate customer support processes by integrating with knowledge bases and managing support tickets.
How much does Duckie cost in 2026?
Duckie's pricing starts at $499 per month for the Basic plan, with higher tiers like Growth at $1,500 per month and Pro at $2,500 per month, billed yearly.
Is Duckie free?
Duckie does not offer a free tier, with pricing starting at $499 per month for the Basic plan.
Is Duckie worth it in 2026?
Duckie is worth considering for businesses looking to automate and enhance their customer support operations, offering significant time and cost savings.
Best Duckie alternatives in 2026?
Alternatives to Duckie include Owlbot, Inline Help, Rosie, Gali Chat, and AI Voice Agents.
Duckie vs competitors in 2026?
Duckie offers unique features like no-code customization and enterprise-level security, setting it apart from competitors like Owlbot and Inline Help.
How to get started with Duckie?
To get started with Duckie, book a demo on their website and choose a pricing plan that fits your team's needs.
What platforms does Duckie support?
Duckie supports integrations with platforms like Slack, Zendesk, Microsoft Teams, and Discord, as well as custom API integrations.
Is Duckie safe and secure?
Duckie is compliant with GDPR and CCPA, encrypts data at rest and in transit, and adheres to the highest security standards.
Who should use Duckie?
Duckie is ideal for businesses in e-commerce, SaaS, finance, healthcare, and education looking to automate their customer support processes.
What's new in Duckie 2026?
In 2026, Duckie continues to improve its AI capabilities, integration options, and security features, maintaining its position as a leading support automation tool.
How does Duckie compare to alternatives?
Duckie stands out with its no-code platform, real-time integration capabilities, and robust security measures compared to alternatives like Rosie and Gali Chat.
Duckie on Hacker News
Duckie Company
Duckie Quick Info
- Pricing
- Freemium
- Upvotes
- 13
- Added
- January 3, 2026
Duckie Is Best For
- E-commerce businesses seeking to automate customer inquiries
- SaaS companies looking to streamline technical support
- Financial institutions requiring secure client assistance
- Healthcare providers aiming to enhance patient support
- Educational institutions improving student service processes
Duckie Integrations
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