Duckie
Build Your Own AI Support Agents
About Duckie
Duckie is a cutting-edge AI tool designed to revolutionize customer support processes in 2026. As a web-based chat assistant, it automates customer support by leveraging AI to modify GitHub repositories and manage support tickets efficiently. Duckie connects seamlessly to your knowledge bases, learns from previous tickets, and provides real-time assistance to support teams, ensuring a significant reduction in resolution time and cost savings. This tool is particularly beneficial for tech-savvy businesses seeking to streamline their support operations without the need for complex engineering solutions. Duckie's no-code platform empowers users to design AI agents that are fully customized to meet specific business needs, translating support logic into reliable AI-driven workflows. With its ability to integrate with various platforms like Slack, Zendesk, and Microsoft Teams, Duckie ensures that support is available wherever customers are. Its robust security protocols, including compliance with GDPR and CCPA, make it a trustworthy choice for businesses prioritizing data privacy and security. In 2026, Duckie stands out as a unique tool for companies aiming to enhance their customer support with intelligent automation, offering a competitive edge over other tools like Owlbot, Inline Help, and Rosie.
Duckie Key Features
Automated Ticket Resolution
Duckie autonomously resolves support tickets by analyzing and understanding customer inquiries. It uses AI to identify the issue, verify eligibility for actions like refunds, and execute resolutions without human intervention, drastically reducing response times and operational costs.
GitHub Repository Management
Duckie integrates with GitHub to automate repository modifications based on customer support needs. It can push updates, manage branches, and track changes, ensuring that support teams can focus on more complex tasks while maintaining code integrity.
Real-Time Knowledge Base Connection
Duckie connects to existing knowledge bases, continuously learning from past tickets and documentation. This allows it to provide accurate and context-aware solutions, improving the quality of customer interactions and reducing the need for manual ticket handling.
Omnichannel Support
With Duckie, support teams can manage inquiries from multiple channels, including email, chat, and social media, all from a unified interface. This ensures consistent service quality and allows for seamless transitions between different communication platforms.
Human-in-the-Loop Oversight
Duckie incorporates human oversight for high-stakes decisions, allowing support agents to review and approve actions when necessary. This feature ensures that critical decisions are made with human judgment, maintaining service quality and customer trust.
Instant Rollback
Duckie provides an instant rollback feature for any automated action, allowing support teams to quickly undo changes if needed. This safety net ensures that errors can be corrected swiftly, minimizing potential disruptions to customer service.
Continuous Learning and Improvement
Duckie leverages machine learning to improve its performance over time, learning from each interaction to enhance its problem-solving capabilities. This continuous improvement leads to higher resolution rates and better customer satisfaction scores.
Multi-Language Support
Duckie supports over 40 languages, automatically detecting and translating customer inquiries. This feature enables businesses to provide support to a global audience, ensuring language is not a barrier to effective customer service.
Fraud Detection and Risk Assessment
Duckie includes real-time fraud detection and risk assessment capabilities, automatically flagging suspicious activities. This proactive approach helps prevent fraudulent transactions and enhances the security of customer interactions.
Integration with Popular Platforms
Duckie seamlessly integrates with platforms like Zendesk, Intercom, and Slack, synchronizing data across systems. This ensures that support teams have access to up-to-date information, improving the efficiency and effectiveness of customer support operations.
Duckie Pricing Plans (2026)
Basic
- Up to 2,500 workflow runs per month
- 25 workflows
- Self-hosting option
- Basic support
- Limited to 25 workflows
- 10 seats maximum
Growth
- Up to 5,000 workflow runs per month
- 100 workflows
- 25 seats
- Self-hosting option
- Limited to 100 workflows
Pro
- Up to 10,000 workflow runs per month
- 250 workflows
- 50 seats
- Custom integrations
- Limited to 250 workflows
Enterprise
- Unlimited workflow runs
- Unlimited workflows
- Unlimited seats
- Dedicated support
- Custom pricing
Duckie Pros
- + Significant reduction in resolution time and support costs
- + No-code platform makes it accessible to non-technical users
- + Seamless integration with popular platforms enhances versatility
- + Robust security protocols ensure data privacy and compliance
- + Customizable workflows allow for tailored support solutions
- + Real-time assistance improves customer satisfaction
Duckie Cons
- − Initial setup may require time to configure knowledge bases
- − Limited to web-based platforms, lacking mobile app support
- − May require regular updates to knowledge bases for accuracy
- − Pricing may be steep for small businesses or startups
- − Advanced features might have a learning curve for some users
Duckie Use Cases
E-commerce Order Management
Retail businesses use Duckie to manage customer orders, providing real-time updates on shipping and handling inquiries related to returns and refunds. This automation reduces the workload on human agents and improves customer satisfaction.
Subscription Service Management
Subscription-based companies leverage Duckie to handle account updates, billing inquiries, and subscription changes. The AI efficiently processes upgrades, downgrades, and cancellations, ensuring smooth service transitions for customers.
Technical Support for Software Companies
Software companies use Duckie to automate technical support, resolving common issues like password resets and account configurations. This allows technical teams to focus on more complex problems while maintaining high service standards.
Fraud Prevention in Financial Services
Financial institutions utilize Duckie's fraud detection capabilities to monitor transactions and identify potential risks. This proactive approach helps in safeguarding customer accounts and maintaining trust in financial services.
Customer Feedback and Survey Management
Businesses use Duckie to automate the collection and analysis of customer feedback, providing insights into customer satisfaction and areas for improvement. This data-driven approach helps companies enhance their products and services.
Multi-Language Customer Support
Global companies employ Duckie's language support to provide customer service in multiple languages, ensuring effective communication with a diverse customer base. This capability helps in expanding market reach and improving customer relations.
Integration with CRM Systems
Enterprises integrate Duckie with CRM platforms like HubSpot to streamline customer data management. This integration ensures that support teams have comprehensive customer profiles, leading to more personalized and efficient service.
Real-Time Collaboration for Remote Teams
Remote support teams use Duckie to collaborate in real-time, sharing insights and solutions across different locations. This feature enhances teamwork and ensures consistent service quality, regardless of geographical barriers.
What Makes Duckie Unique
Real Actions, Not Just Answers
Unlike many AI tools that only provide suggestions, Duckie takes real actions to resolve issues, such as processing refunds and updating accounts, which significantly reduces the need for human intervention.
Seamless Integration with Development Tools
Duckie's ability to modify GitHub repositories sets it apart, allowing it to directly interact with development environments and automate code-related tasks, which is a unique feature among customer support tools.
Human-in-the-Loop Design
Duckie's design incorporates human oversight for critical decisions, ensuring that automated actions align with business policies and customer expectations, which enhances trust and reliability.
Comprehensive Language Support
With support for over 40 languages, Duckie enables businesses to provide inclusive customer service, making it a standout choice for companies with a diverse customer base.
Instant Rollback and Safety Nets
The ability to instantly undo automated actions provides a safety net that many competitors lack, ensuring that any errors can be quickly corrected without disrupting customer service.
Who's Using Duckie
Enterprise Teams
Large organizations use Duckie to automate and scale their customer support operations, reducing costs and improving efficiency. The tool's integration capabilities and multi-language support make it ideal for global enterprises.
Small and Medium Businesses
SMBs leverage Duckie to handle customer inquiries without the need for extensive support staff. The automation features allow these businesses to provide high-quality service while keeping operational costs low.
E-commerce Platforms
Online retailers use Duckie to manage order processing, returns, and customer inquiries, ensuring a seamless shopping experience. The AI's ability to handle large volumes of transactions makes it a valuable asset for e-commerce.
Financial Institutions
Banks and financial services companies use Duckie for fraud detection and customer support, enhancing security and customer trust. The tool's real-time risk assessment capabilities are particularly beneficial in this sector.
Technology Startups
Tech startups use Duckie to provide efficient technical support, allowing them to focus on product development. The AI's ability to resolve common technical issues autonomously is a significant advantage for growing companies.
Global Corporations
Multinational companies use Duckie's multi-language support to provide consistent customer service across different regions. This capability helps maintain brand reputation and customer satisfaction on a global scale.
How We Rate Duckie
Duckie vs Competitors
Duckie vs Owlbot
Duckie offers a more comprehensive no-code customization platform compared to Owlbot, making it accessible to non-technical users. While Owlbot excels in natural language processing, Duckie's integration capabilities with platforms like Slack and Zendesk provide a broader range of use cases.
- + No-code customization
- + Seamless platform integrations
- + Robust security compliance
- − Owlbot's advanced NLP capabilities
- − Potentially lower pricing for small businesses
Duckie Frequently Asked Questions (2026)
What is Duckie?
Duckie is an AI-driven web-based chat assistant designed to automate customer support processes by integrating with knowledge bases and managing support tickets.
How much does Duckie cost in 2026?
Duckie's pricing starts at $499 per month for the Basic plan, with higher tiers like Growth at $1,500 per month and Pro at $2,500 per month, billed yearly.
Is Duckie free?
Duckie does not offer a free tier, with pricing starting at $499 per month for the Basic plan.
Is Duckie worth it in 2026?
Duckie is worth considering for businesses looking to automate and enhance their customer support operations, offering significant time and cost savings.
Best Duckie alternatives in 2026?
Alternatives to Duckie include Owlbot, Inline Help, Rosie, Gali Chat, and AI Voice Agents.
Duckie vs competitors in 2026?
Duckie offers unique features like no-code customization and enterprise-level security, setting it apart from competitors like Owlbot and Inline Help.
How to get started with Duckie?
To get started with Duckie, book a demo on their website and choose a pricing plan that fits your team's needs.
What platforms does Duckie support?
Duckie supports integrations with platforms like Slack, Zendesk, Microsoft Teams, and Discord, as well as custom API integrations.
Is Duckie safe and secure?
Duckie is compliant with GDPR and CCPA, encrypts data at rest and in transit, and adheres to the highest security standards.
Who should use Duckie?
Duckie is ideal for businesses in e-commerce, SaaS, finance, healthcare, and education looking to automate their customer support processes.
What's new in Duckie 2026?
In 2026, Duckie continues to improve its AI capabilities, integration options, and security features, maintaining its position as a leading support automation tool.
Duckie Search Interest
Search interest over past 12 months (Google Trends) • Updated 2/2/2026
Duckie on Hacker News
Duckie Company
Duckie Quick Info
- Pricing
- Freemium
- Upvotes
- 13
- Added
- January 3, 2026
Duckie Is Best For
- E-commerce businesses seeking to automate customer inquiries
- SaaS companies looking to streamline technical support
- Financial institutions requiring secure client assistance
- Healthcare providers aiming to enhance patient support
- Educational institutions improving student service processes
Duckie Integrations
Duckie Alternatives
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News & Press
Legendary London LGBTQ+ Club Night Duckie is Returning - Time Out Worldwide
Obituary: Perrine, Donald “Duckie” Dean - WTAP
Royal Caribbean Seeks Names for Legend's New Duckie Figures - Cruise Critic
Donna Tapscott "Duckie" Riddle Obituary (2025) - Hartselle, AL - Peck Funeral Home - Hartselle - Legacy | Obituary
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