xMatters
Streamline incident management and communication for faster issue resolution.
About xMatters
xMatters is an innovative automated incident management and communication platform designed to enhance service reliability and operational efficiency across various industries. By leveraging advanced technology, xMatters helps organizations identify and resolve incidents swiftly, ensuring minimal disruption to services. The platform integrates seamlessly with a wide range of tools, enabling teams to streamline workflows and improve incident response times. With its purpose-built AI capabilities, xMatters enriches alerts and automates incident management processes, allowing teams to focus on critical tasks rather than being bogged down by manual processes. At the core of xMatters' functionality is its robust workflow automation feature, which empowers teams to build flexible, no-code and low-code integrations. This allows organizations to proactively address issues, especially during software deployments, reducing the likelihood of incidents impacting customers. The platform also offers frictionless on-call management, ensuring that the right people are notified and can respond to incidents promptly. This not only enhances operational efficiency but also leads to improved service reliability and customer satisfaction. Moreover, xMatters provides adaptive incident management, which is crucial for maintaining resilience in a rapidly changing digital landscape. This feature allows organizations to automate resolution processes, protect customers from service disruptions, and learn from each incident to prevent future occurrences. The platform’s signal intelligence capability further enhances incident management by filtering and correlating alerts, providing context-rich notifications that help teams act swiftly and effectively. The analytics provided by xMatters are actionable and insightful, offering key metrics that help organizations identify inefficiencies and boost collaboration among engineering and operations teams. With a focus on delivering remarkable customer experiences, xMatters has demonstrated significant productivity improvements for its users, including faster response times and reduced mean time to resolution (MTTR). In summary, xMatters is not just an incident management tool; it is a comprehensive platform that unites teams, streamlines operations, and enhances service delivery. Organizations that adopt xMatters benefit from increased efficiency, reduced costs, and a significant improvement in their ability to manage incidents effectively, ultimately leading to a more reliable service offering for their customers.
xMatters Key Features
Automated Incident Management
xMatters automates the incident management process by integrating with existing IT and DevOps tools to detect, manage, and resolve incidents. This feature reduces manual intervention, allowing teams to focus on strategic tasks while ensuring incidents are addressed promptly.
Intelligent Alerting
The platform provides intelligent alerting capabilities that deliver actionable notifications to the right on-call personnel. By using AI to enrich alerts with context, xMatters ensures that responders have all the necessary information to act swiftly and effectively.
Workflow Automation
xMatters offers robust workflow automation features that enable teams to design and execute complex workflows without coding. This flexibility allows organizations to adapt quickly to changing environments and streamline their incident response processes.
AI-Powered Incident Intelligence
With its AI-driven insights, xMatters identifies potential risks and performance impacts before they escalate. The platform analyzes historical data and service dependencies to guide responders in real-time, enhancing decision-making and reducing incident resolution times.
Service Intelligence
Service Intelligence provides a comprehensive view of service health and performance, allowing teams to proactively manage and optimize their digital operations. This feature helps identify trends and bottlenecks, leading to continuous improvement in service delivery.
On-Call Management
xMatters simplifies on-call management by automating the scheduling and notification of on-call personnel. This ensures that the right people are available to respond to incidents, reducing downtime and improving service reliability.
Seamless Integrations
The platform integrates seamlessly with a wide range of third-party tools, including ServiceNow, Microsoft Azure, and Slack. This capability extends the power of existing ITMS, DevOps, and collaboration platforms, creating a unified incident management ecosystem.
Post-Incident Analytics
Post-incident analytics provide valuable insights into incident trends and response effectiveness. By highlighting areas for improvement, xMatters helps organizations refine their processes and enhance their operational resilience.
xMatters Pricing Plans (2026)
Basic Plan
- Basic incident management features
- Email and SMS notifications
- Standard integrations
- Limited to 5 integrations
- No advanced analytics
Professional Plan
- All Basic features
- Advanced analytics
- Unlimited integrations
- Custom workflows
- Requires annual commitment for full benefits
Enterprise Plan
- All Professional features
- Dedicated account manager
- Enhanced security features
- Minimum user count required
xMatters Pros
- + High degree of automation reduces manual workload, allowing teams to focus on more strategic tasks.
- + Seamless integration with a wide range of tools enhances workflow efficiency and communication.
- + Robust analytics capabilities provide valuable insights that drive continuous improvement.
- + Customizable workflows allow organizations to tailor the platform to their specific needs.
- + Adaptive incident management helps organizations learn from past incidents and improve future responses.
- + Frictionless on-call management ensures that the right personnel are alerted promptly, reducing MTTR.
xMatters Cons
- − Some users may find the initial setup and integration process complex and time-consuming.
- − Pricing may be a barrier for smaller organizations or startups with limited budgets.
- − The learning curve for new users can be steep due to the platform's extensive features.
- − Certain advanced features may require additional training or support to utilize effectively.
xMatters Use Cases
IT Operations Management
IT operations teams use xMatters to automate incident detection and response, ensuring minimal service disruption. By integrating with monitoring tools, they can proactively manage system health and maintain operational continuity.
DevOps Incident Response
DevOps teams leverage xMatters to streamline their incident response workflows. The platform's automation capabilities enable them to quickly resolve issues, reducing mean time to recovery (MTTR) and improving deployment efficiency.
Business Continuity Planning
Organizations use xMatters to support their business continuity plans by ensuring rapid communication and coordination during incidents. This helps maintain service availability and protect critical business functions.
Customer Support Operations
Customer support teams utilize xMatters to manage service outages and performance issues. By delivering timely alerts and updates, they can keep customers informed and reduce the impact of disruptions on customer satisfaction.
Healthcare Service Management
Healthcare providers use xMatters to ensure the reliability of critical systems and applications. The platform's automated workflows help manage incidents efficiently, safeguarding patient care and data integrity.
Financial Services Risk Management
Financial institutions rely on xMatters to manage operational risks and ensure compliance with regulatory requirements. The platform's real-time insights and automated processes help mitigate the impact of incidents on financial services.
What Makes xMatters Unique
AI-Powered Incident Intelligence
xMatters' use of AI to provide real-time insights and recommendations sets it apart from competitors. This capability enhances decision-making and reduces incident resolution times, improving overall service reliability.
Seamless Integration Ecosystem
The platform's ability to integrate with a wide range of third-party tools allows organizations to create a unified incident management ecosystem. This flexibility enhances the value of existing ITMS, DevOps, and collaboration platforms.
Comprehensive Workflow Automation
xMatters offers robust no-code workflow automation features that enable teams to design and execute complex workflows. This adaptability allows organizations to quickly respond to changing environments and streamline their incident response processes.
Service Intelligence and Analytics
The platform's service intelligence capabilities provide a comprehensive view of service health and performance, allowing teams to proactively manage and optimize their digital operations. This leads to continuous improvement in service delivery.
Who's Using xMatters
Enterprise Teams
Large enterprises use xMatters to manage complex IT environments and ensure service reliability across multiple departments. The platform's scalability and integration capabilities make it ideal for supporting enterprise-wide incident management.
DevOps Teams
DevOps teams benefit from xMatters' automation and AI-driven insights, which help them streamline deployment processes and quickly resolve incidents. This enhances their ability to deliver high-quality software at speed.
IT Operations Teams
IT operations teams use xMatters to automate alerting and incident response, reducing manual workload and improving system uptime. The platform's intelligent alerting ensures that issues are addressed promptly by the right personnel.
Healthcare Providers
Healthcare organizations rely on xMatters to maintain the reliability of critical systems and applications. The platform's automated workflows and compliance support help ensure patient care and data security.
How We Rate xMatters
xMatters vs Competitors
xMatters vs PagerDuty
xMatters offers more extensive automation features and a broader range of integrations compared to PagerDuty, making it suitable for organizations looking for tailored solutions.
- + Greater customization options
- + More comprehensive analytics capabilities
- − PagerDuty excels in user interface simplicity and ease of onboarding.
xMatters Frequently Asked Questions (2026)
What is xMatters?
xMatters is an automated incident management and communication platform that helps teams identify and resolve issues quickly, ensuring service reliability and enhancing operational efficiency.
How much does xMatters cost in 2026?
Pricing details for xMatters vary based on the specific needs of the organization; please contact sales for customized pricing.
Is xMatters free?
xMatters offers a free trial, allowing users to explore its features before committing to a paid plan.
Is xMatters worth it?
Many organizations report significant improvements in incident response times and operational efficiency, making xMatters a valuable investment.
xMatters vs alternatives?
Compared to alternatives, xMatters offers superior automation, integration capabilities, and analytics, making it a strong choice for incident management.
What industries benefit from xMatters?
xMatters serves a variety of industries, including healthcare, finance, retail, and technology, providing tailored solutions for each.
How does xMatters improve incident response times?
By automating workflows and providing context-rich alerts, xMatters enables teams to respond to incidents more swiftly and effectively.
Can xMatters integrate with my existing tools?
Yes, xMatters supports unlimited integrations with various tools, allowing for a seamless workflow.
What kind of support does xMatters offer?
xMatters provides extensive support resources, including documentation, training, and customer service.
How secure is xMatters?
xMatters prioritizes data privacy and security, implementing measures to protect sensitive information throughout its processes.
xMatters Company
xMatters Quick Info
- Pricing
- Freemium
- Upvotes
- 0
- Added
- January 18, 2026
xMatters Is Best For
- IT Operations Managers
- DevOps Engineers
- Customer Support Representatives
- Healthcare IT Professionals
- Retail Operations Managers
xMatters Integrations
xMatters Alternatives
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News & Press
Everbridge, ServiceNow, and Ekatra Unveil Emergency Event Management (EEM) Solution to Help Critical Infrastructure Organizations Respond Faster to Storms and Wildfires - Everbridge
Everbridge Opens Registration for Discover Resilience 2026, April 19–22 in Chicago - Everbridge
Everbridge Introduces AI Agent in xMatters to Accelerate Digital Service Resilience - Everbridge
How AI-driven automation is the key to unlocking your operational resilience - ZDNET
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