Tiledesk
Open-source LLM-enabled no-code chatbot development framework.
About Tiledesk
Tiledesk is a cutting-edge, open-source, no-code chatbot development framework designed to streamline the creation and deployment of AI-driven conversational agents. As of 2026, Tiledesk stands out as a versatile AI tool that automates customer support, information retrieval, and various business workflows, enhancing operational efficiency. It serves as an AI Operating System, providing businesses with the tools to build scalable, automated solutions across multiple channels, including web, WhatsApp, and voice platforms. Tiledesk's unique selling point is its ability to integrate seamlessly with existing knowledge bases and external data sources, ensuring that AI agents deliver accurate and contextually relevant responses. The platform's self-learning capabilities mean that AI agents continuously improve through interaction, making them increasingly effective over time. With features like automated email management, appointment scheduling, and e-commerce assistance, Tiledesk is a comprehensive solution for businesses looking to leverage AI technology to enhance customer engagement and streamline operations.
Tiledesk Key Features
Chatbot Design Studio
Tiledesk's Chatbot Design Studio allows users to create interactive and tailored conversations without any coding. Utilizing visual tools, users can craft seamless customer journeys and automate workflows, making it easy to design and deploy AI agents across multiple channels.
Multichannel Support
Tiledesk provides multichannel support, enabling businesses to deploy AI agents across web, WhatsApp, voice, and more. This ensures consistent, real-time support on every channel, meeting users where they are and enhancing customer engagement.
Self-Learning AI
The self-learning capability of Tiledesk's AI agents allows them to continuously improve by listening to message exchanges, extracting key information, and updating the knowledge base automatically. This ensures the AI provides accurate and helpful responses over time.
Hybrid Search
Tiledesk combines traditional full-text retrieval with semantic understanding powered by LLMs. This hybrid search approach results in smarter answers and faster resolution, even when users input queries in their own way.
AI Email Integration
Tiledesk's AI Email Integration automates manual email tasks by processing and interpreting content from emails. It understands context, extracts relevant data, and initiates automated workflows, streamlining email management.
Prompt Chains
With Tiledesk's prompt chains, users can break down complex workflows into a sequence of smaller, manageable prompts. This no-code orchestration allows for easier design, testing, and optimization of AI interactions.
Human-in-the-Loop Capabilities
Tiledesk offers seamless transition from AI to human agents for complex or ambiguous conversations. This ensures reliable support by escalating cases with full context, while AI agents handle routine queries.
Visual Flow Builder
The Visual Flow Builder in Tiledesk allows users to design AI agent workflows using prompts and MCP tools without programming. It provides a centralized management dashboard for monitoring and customizing all automations.
Knowledge Base Management
Tiledesk's knowledge base management allows for intelligent knowledge retrieval and augmentation. Users can separate knowledge into multiple repositories, manage search fallbacks, and enhance AI responses with context.
AI Copilot for Human Agents
The AI Copilot provides real-time assistance to human agents by offering instant suggestions, relevant articles, and contextual summaries during live conversations, thereby optimizing performance and enhancing customer satisfaction.
Tiledesk Pricing Plans (2026)
Free Trial
- Access to chatbot design studio
- Multi-channel deployment
- Basic AI automation
- Integration with knowledge bases
- Email management capabilities
- 14-day trial period
- Limited access to advanced features
Tiledesk Pros
- + Open-source platform allows for extensive customization and flexibility.
- + No-code interface makes it accessible to non-technical users.
- + Supports multi-channel deployment for comprehensive customer engagement.
- + Self-learning capabilities improve AI accuracy over time.
- + Seamless integration with existing knowledge bases and external data sources.
- + Automates complex workflows, reducing the need for manual intervention.
Tiledesk Cons
- − May require initial setup time to integrate with existing systems.
- − Open-source nature might require dedicated resources for customization.
- − Advanced features may have a learning curve for non-technical users.
- − Limited offline support as it relies heavily on internet connectivity.
- − Potential for increased costs with higher-tier features and integrations.
Tiledesk Use Cases
AI for Customer Service
Businesses use Tiledesk to automate customer service interactions, providing instant responses to common queries and reducing the workload on human agents. This leads to improved customer satisfaction and operational efficiency.
AI for Marketing & Sales
Tiledesk helps marketing and sales teams engage with potential customers through AI-driven conversations. By automating lead qualification and providing product recommendations, businesses can enhance their sales processes and drive conversions.
E-Commerce & Retail
Retailers integrate Tiledesk with their e-commerce platforms to automate FAQs, guide customers through product catalogs, and facilitate seamless shopping experiences. This automation helps turn conversations into conversions without human intervention.
Educational Institutions
Educational institutions use Tiledesk to provide self-service support for students and staff. AI agents handle routine inquiries, freeing up human resources for more complex tasks and enhancing overall user satisfaction.
Healthcare & Wellbeing
Healthcare providers utilize Tiledesk to offer 24/7 support, providing instant access to information on symptoms and guiding users on how to book appointments. This reduces waiting times and improves patient experiences.
Travel & Hospitality
Travel and hospitality businesses use Tiledesk to automate booking processes and provide real-time customer support. AI agents handle inquiries related to reservations, cancellations, and travel information, enhancing customer service.
Technology & Telecom
Tech and telecom companies use Tiledesk to provide instant access to information for field technicians and support customers on preferred channels like WhatsApp. This reduces operational costs and improves service delivery.
What Makes Tiledesk Unique
Open-Source and No-Code
Tiledesk's open-source and no-code framework allows businesses to customize and deploy AI solutions without technical expertise, making it accessible to a wide range of users.
Multichannel Deployment
Tiledesk supports deployment across multiple channels, including web, WhatsApp, and voice, ensuring businesses can engage with customers on their preferred platforms.
Self-Learning AI
The self-learning capability of Tiledesk's AI agents allows them to continuously improve by learning from interactions, ensuring they provide accurate and helpful responses over time.
Hybrid Search Technology
Tiledesk's hybrid search combines traditional full-text retrieval with semantic understanding, resulting in smarter answers and faster resolution of customer queries.
Prompt Chains for Workflow Optimization
The use of prompt chains in Tiledesk allows for the breakdown of complex workflows into manageable steps, facilitating easier design, testing, and optimization of AI interactions.
Who's Using Tiledesk
Enterprise Teams
Enterprise teams leverage Tiledesk to streamline customer support and automate workflows across multiple departments. This enhances operational efficiency and allows teams to focus on strategic initiatives.
Small and Medium Businesses
SMBs use Tiledesk to automate routine customer interactions and manage communications across multiple channels. This helps them provide consistent service and scale their operations without increasing headcount.
Educational Institutions
Educational institutions deploy Tiledesk to automate administrative tasks and provide self-service support for students and staff, improving efficiency and user satisfaction.
Healthcare Providers
Healthcare providers use Tiledesk to offer 24/7 support and automate appointment scheduling, enhancing patient experiences and reducing administrative burdens.
E-commerce Retailers
E-commerce retailers integrate Tiledesk to automate customer interactions, guide product discovery, and facilitate seamless shopping experiences, driving sales and improving customer satisfaction.
How We Rate Tiledesk
Tiledesk vs Competitors
Tiledesk vs dmwithme
dmwithme offers a user-friendly interface for chatbot development but lacks the open-source flexibility that Tiledesk provides, making Tiledesk a better choice for businesses seeking extensive customization.
- + Open-source platform for customization
- + No-code development for ease of use
- + Self-learning AI for continuous improvement
- − dmwithme may offer more intuitive UI
- − Potentially lower initial setup time
Tiledesk Frequently Asked Questions (2026)
What is Tiledesk?
Tiledesk is an open-source, no-code chatbot development framework designed to automate customer support and business workflows across multiple channels.
How much does Tiledesk cost in 2026?
Pricing details are not explicitly listed on the website, suggesting a contact sales approach for custom pricing.
Is Tiledesk free?
Tiledesk offers a 14-day free trial, allowing users to explore its features without any initial cost.
Is Tiledesk worth it in 2026?
With its robust features and open-source flexibility, Tiledesk is a valuable tool for businesses seeking to automate operations and enhance customer engagement.
Best Tiledesk alternatives in 2026?
Alternatives include dmwithme, Taskbase, Gemini, Owlbot, and Chat2DB, each offering unique features and capabilities.
Tiledesk vs competitors in 2026?
Tiledesk offers open-source flexibility and no-code development, setting it apart from competitors like dmwithme and Taskbase.
How to get started with Tiledesk?
Begin by signing up for a free trial, exploring the no-code chatbot design studio, and deploying AI agents across preferred channels.
What platforms does Tiledesk support?
Tiledesk supports deployment across web, WhatsApp, and voice platforms, ensuring comprehensive customer engagement.
Is Tiledesk safe and secure?
Tiledesk prioritizes data privacy and security, though users should adhere to best practices for open-source platforms.
Who should use Tiledesk?
Businesses looking to automate customer support, e-commerce platforms, educational institutions, healthcare providers, and financial services.
What's new in Tiledesk 2026?
Tiledesk continues to enhance its self-learning capabilities and multi-channel support, providing more robust automation solutions.
Tiledesk Search Interest
Search interest over past 12 months (Google Trends) • Updated 2/2/2026
Tiledesk on Hacker News
Tiledesk Company
Tiledesk Quick Info
- Pricing
- Freemium
- Upvotes
- 255
- Added
- January 3, 2026
Tiledesk Is Best For
- Small to medium-sized businesses looking to automate customer support
- E-commerce platforms seeking to enhance customer engagement
- Educational institutions managing student inquiries
- Healthcare providers automating appointment scheduling
- Financial services automating client interactions
Tiledesk Integrations
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